Click here for the LJP Law Librarian WebEx deck presented by ALM on October 11,2012. To watch a video of the WebEx, which includes the user Q&A session, Click here.

Frequently Asked Questions – Law Journal Press Online

This FAQ covers the use and access of Law Journal Press Online.
Click here for our new eBook FAQ.

Overview

What is Law Journal Press Online?
What’s in My Bookshelf and how do I use it?
What’s in My Activities and how do I use it?
What’s in All Books and how do I use it?

Access & Navigation

How do I find a book I may wish to purchase?
How do I sign up and access my Law Journal Press Online account?
How do I navigate through a book I own?

Search

What’s the difference between the Search I see at the top of all pages and the Advanced Search feature?
How do I search for books I want or books I own?
How do I perform complex searches?
How do I save a search?

Customization

How can I customize my home page to expedite and manage my research?
What special features will help me mark up the book for my research purposes?
What special features are available for collecting, organizing, saving, and retrieving my research?
What other features are available to help me customize my experience on Law Journal Press Online?

Primary Source Material & Other Available Content

How do I access cases and statutes cited in the books?
Where does the news on Law Journal Press Online come from and how often is it updated?

eBook FAQ

What is an eBook?
What is the file format of ALM eBooks?
What e-Reading Software is recommended?
Can I read the eBook on my Kindle?
Do I have to be online to access hyperlinks to cases, citations, etc?
Do eBooks ‘expire’ or ‘time out’?
Can customers share an eBook?
Why does my name and company appear on every page of the eBook? Can I remove it?
How do I order an ALM eBook?
How does a customer receive an eBook and download it?
What if I do not get the email?
Where do I go to re-download my eBook?
Is there a limit on the number of times I can re-download my eBook?
How many devices can I use my ALM eBooks on?
Can I return an eBook/eTextbook that I purchased?
I'm having some issues with my eBook (it won't open or it doesn't look right), what do I do?
If I switch computers or tablet devices, what happens to all of the notes and annotations that I make in my book?
What study tools are built-in to e-Readers?
Troubleshooting Resources

Support

I also ordered a print book. Where can I go for information on shipping or other questions about my order? How can I get assistance with my Law Journal Press Online account?
What operating systems and browsers does Law Journal Press Online support?
Can I purchase Marc records for Law Journal Press Online digital content?
How can I get a site license or group account?
How do I change my password or user name/email login?
What is your cancellation and return policy?

Overview

What is Law Journal Press Online?

Law Journal Press Online is an affordable, intuitive online version of the authoritative content you’ve come to expect from Law Journal Press print treatises.

Law Journal Press Online provides easy access to dependable information and easy-to-use tools to organize and annotate your research in online editions. The Law Journal Press Online bookshelf helps you manage and navigate any title you own in print or online. Automatic updates ensure that your online editions are always the most current and save you the time and effort of inserting new pages and discarding old ones. All online titles offer fully searchable text and indexes.

When you own more than one title, you can perform your text searches across multiple titles. Online editions also include helpful links to related resources, including cases, statutes, expert analysis, forms, and news. As you're reading online, you can create folders, save searches, annotate, highlight, and bookmark information, using customization features unique to Law Journal Press Online. Useful in conjunction with print editions or by itself with an online-only subscription, Law Journal Press Online is an innovative, dynamic platform for online treatise research.

What's in My Bookshelf and how do I use it?

The My Bookshelf tab is your personal home page, providing one-click access to any books you own.

To access My Bookshelf from anywhere on the site, click the My Bookshelf tab at the top of any page, the Law Journal Press Online logo in the upper‐left corner of all pages, or the Return to My Home Page button.
To access a book on My Bookshelf, click your book title to access it. This opens the book to the title page. From there, navigate using the Table of Contents on the left.
New titles are added to this area automatically, once you’ve added them to your Shopping Cart and completed the purchase process.
Books are organized alphabetically by title, with author and relevant practice area also listed.

To learn more, visit the Customization section.

What’s in My Activities and how do I use it?

The My Activities tab displays all the collections of your research. Under Collections (in the My Activities tab) you will find all bookmarks, notes, highlights, and folders you’ve created that are associated with the book.

To learn more, visit the Customization section.

What’s in All Books and how do I use it?

This is a catalog listing of all books included in the Law Journal Press Online service. Lots of options are available here for books you don’t yet own but may be interested in:

Use the tabs at the top to learn about the book. Choose from Book Description, Table of Contents (with a free chapter that you can review from here) and Author's Bio.
Other information such as pricing for available versions – online only or print/online combination (combo) – is at the top of the page.
From here, you can purchase a book by clicking My Shopping Cart or add it to My Wish List by clicking that button.

Access & Navigation

How do I find a book I may wish to purchase?

Simply browse or search the site using the various options on the visitor login page:

Search at the top of the page. Type in the title, author, keyword, ISBN, or catalog book number and click Go, or click Advanced Search to perform more detailed searches.
Browse using the tabs at the bottom: Featured, New and Popular.
Click View All Books to the right of the tabs at the bottom to browse our catalog.
Browse titles organized by Region; select a local jurisdiction from the lower-right corner of the login login page.
You can also view Law Journal Press Online titles organized by Practice Area at the bottom of the page.

No matter how you get to a book you do not own, we give you lots of information to help you make a purchase decision. You can browse a chapter for free, learn about the author and see the entire table of contents.

Once you find the book you want, click to purchase it. You can choose from a combination print/online package or online only. Complete the brief registration form and enjoy immediate access.

How do I sign up and access my Law Journal Press Online account?

If you previously purchased a book from us and received notification that it is now available to you online, follow these instructions to access it:

If you purchased your book through LawCatalog.com, our ecommerce system, simply log in on the login page with your existing LawCatalog.com user name and password. If you do not know your login credentials for LawCatalog.com, email mdallatana@alm.com or call 347-227-3305.

For more information about purchasing a print title, please visit www.lawcatalog.com and click the Customer Service link at the top of the page.

If you purchased a book through us directly (most likely by phone or invoice) or have a standing order subscription. You should have received a promotion code to active your book. To get started, go to www.lawjournalpress.com/activate

If you already have a lawcatalog.com or Law Journal Press Online user name, simply enter your user name, password and the promotion code you received with your book. If you do not have an existing user name, you can register to create one and then use the promotion code to activate the online portion of your subscription.

For assistance with this, email ljpcustomercare@lawjournalpress.com or call 877-256-2472.

Upon login, you are at My Bookshelf, which is your home page.

You can change your user name and/or password at any time by clicking Profile at the top of any page. Edit your new user name or click Change Password at the top of the page. You can also update your personal information here; click Submit when done.

How do I navigate through a book I own?

Once you’re logged in and at the My Bookshelf page, simply click the title. Here’s how you use it:

Find content via the Navigation tab.

The Navigation tab on the left side of the screen allows you to scroll through the Table of Contents of the book. You can quickly scan the Table of Contents and click any of the expandable/collapsible sections or subsections using the + and – icons.
Once you click an item in the Navigation tab, it will appear in the window on the right side of the screen. In that window, you can left click the content you’ve selected to highlight or take notes on the material. Or use the links in the upper-right corner to bookmark a place of interest or export the content in Word or PDF format. See the Customization section for details.
To browse the book section by section, click the Previous and Next arrows at the top of the window.
To increase or decrease font size, click the AAA icon at the top of the window.
To expand the reading screen, click the little upward arrow above the What’s New tab of the Table of Contents. This will hide the TOC window and give you an expanded reading screen. To bring the TOC back, simply click the same little arrow.

Navigate a book via the Index.

In the Navigation tab, scroll down to the end of the Table of Contents and click the Index link.
Click the letter of the alphabet for the subject of your search and find index entries for that term.
Click the sections associated with the term to get to the desired content in the book.

Find updates to material quickly and easily using the What’s New? tab.

Under E-book Updates, you will find published supplements or updates to the book, organized by release, which highlight the new material included in the release. These are available online the day they are published, so you will always have access to the most current information.
Under Latest Developments, you will find editorially selected items of interest, including newsletter articles, news items and contributions from the author or editor.

Search

What’s the difference between the Search I see at the top of all pages and the Advanced Search feature?

The Title Search at the top of any page limits your search to title, author, keyword, ISBN or catalog book number and will return search results that will display book titles only. The Advanced Search lets you search content within the books and allows you to refine your search in several effective ways.

Note: You can choose to include books you don’t yet own to uncover new material.

Read the next FAQ in the next section for more details.

How do I search books I want or books I own?

Use the Title Search box at the top of any page to search for a book by title, author, keyword, ISBN, or catalog book number. This is a broad-based search across all content on Law Journal Press.
- In the Title Search box at the top of the page under the Law Journal Press Online Logo, type in the title, author, keyword, ISBN, or catalog book number and click Go.
- This simple search retrieves all book titles associated with your search terms, whether you subscribe to the books or not. The right-side column tells you if you own the book with the message In Bookshelf. If you don’t, you’re able to browse or review content from it for free and then purchase it using My Shopping Cart or save it to My Wish List for later.
Find books using Advanced Search. With Advanced Search, focus your search in several helpful ways.
- Select the Advanced Search option to the right of the Title Search box, at the top of most pages.
- All Site Content: If you choose All Site Content, you may uncover books you do not own but that are relevant to your research.
- My Activities: Will limit your search to personal content you’ve created, saved and organized using Notes, Bookmarks, Highlights and Folders, which is a very convenient tool if you have a large collection of saved material.
- Within this Book: Will limit your search to just the content of the book you were reading when you hit the advanced search tab. You can only activate this type of search by hitting Advanced Search when you are actively navigating the book you wish to search.
- Select a Practice Area or Region to further refine your search.
- Our expandable Advanced Search Tips table gives detailed directions and examples on how to perform keyword searches using connectors such as AND, OR, or NOT.
- Once you enter your term, you’ll also see that Advanced Search helps you along by suggesting auto-complete search terms that you can select from the page as you begin typing entries.
- Once you’ve executed a search, results are organized by book with the books with the most results listed first.
- Click any book title to browse and view the search results.
  - To narrow or broaden your search, click the Refine Search button in the upper-right corner.
  - To save your search for later, click Save Search.
  - To return to the search at any time, click My Saved Searches, accessible on any page, to the right of the Title Search box.

How do I perform complex searches?

The below chart, which is also available on the Advanced Search page, provides detailed examples of complex search types.

Search type	Example	Result
single term	disclosure	Returns all cases containing the word disclosure.
terms joined with AND	(disclosure AND inadvertent)(disclosure & inadvertent)	Using AND narrows your search. This search returns only cases that contain both terms. Tip: Use parenthesis ( ) for this term, especially when searching for more than two terms.
excluding terms preceded by NOT or a -hyphen	disclosure NOT inadvertent disclosure -inadvertent	Excluding terms preceded by NOT or a -hyphen will narrow your search if any results contain the word you are excluding. This search returns cases that contain the word disclosure, but excludes any that also contain the word inadvertent. Tip: You can restrict multiple terms using the –hyphen.
terms joined with OR	(disclosure OR discovery)	Using OR broadens your search. This search returns all cases that contain the word disclosure in addition to all that contain the word discovery. Tip: Use parenthesis ( ) for this term, especially when searching for more than two terms.
nested search	(disclosure OR discovery) AND inadvertent	Use ( ) to define which terms will be searched first. This search expands the results to locate all cases that contain disclosure in addition to all that contain discovery, and then limits that pool to only those which also contain the word inadvertent.
exact phrase	"inadvertent disclosure"	Using quotation marks limits your search more than using AND. This search returns only those cases that contain those words in this exact order.
proximity search	disclosure inadvertent@10	The “@10” operator returns results that contain disclosure and inadvertent within 10 words of each other. Using proximity search will return fewer results than using AND, and more results than searching for an exact phrase. Use a smaller or larger number to contact or expand the results found by the search. Restriction: Use of “w/#” is not currently supported.
wildcard search	disclos*	Typing the asterisk character in place of a word ending returns results containing the word stem you type followed by any word ending. The example search returns results containing the words disclosure, disclosures, disclosing, discloses, disclosed, etc....

How do I save a search?

Simply click the Save Search button from any search results page to store a search for future use. To rerun that search at any time, click My Saved Searches, which is listed to the right of the search box at the top of all site pages.

Customization

How can I customize my home page to expedite and manage my research?

The My Bookshelf tab is your personal home page, providing one-click access to any books you own in print.

To access My Bookshelf from anywhere on the site, click the Law Journal Press Online logo in the upper-left corner of all pages, or the Return to My Home Page button.
To access a book on My Bookshelf, click your book title to access it. This opens the book’s title page. From there, navigate using the Table of Contents on the left.

My Wish List lets you save books you may wish to purchase.

To add a book, click the Add to My Wish List link you’ll see on the book’s description.
To return to your Wish List, click My Wish List at the top of any page.

What special features will help me mark up the book for my research purposes?

Once you’re in a book and have opened it up, you can highlight, bookmark, annotate, save or export research, which is saved for you in the My Activities tab. Here’s how:

To bookmark a selection, delete a bookmark, or show all bookmarks, click the Bookmark icon at the top of the browser window.
To highlight a selection, left click the content, and select Highlight.
To take notes on the highlighted content, left click and select Add Note. Type notes into the box displayed below the highlighted text and click Save to save the notes to My Activities.
To view, edit, or delete notes associated with highlighted content, click My Activities then select the Notes icon. The highlighted content will appear in the right-side browser window. Left click the Notes icon to edit, view, or delete the note, or to remove the highlight.
To view all highlighted content within a book, click My Activities, then select the Highlights icon. All highlighted passages will be listed in this tab.
o To view highlighted content, click the desired Highlights link, and view it in the right-side browser window.
o To delete a highlighted passage, mouse over the highlighted passage link and click the trashcan icon.
o To add the highlighted passage to a folder, mouse over the highlighted passage link and click Add to Folder. Enter a folder name and click Save or select a pre-existing folder. The information is now stored and organized in that folder. The new folder with the highlighted content will appear in the Folders tab under My Activities.
To export a selection, click the Export icon at the top of the browser window and select either Export to Doc or Export to PDF.
To print a selection, click the Print icon at the top of the browser window.

What other special features are available for collecting, organizing, saving, and retrieving my research?

The My Activities tab displays all the collections of research in a book. Under Collections (in the My Activities tab) you will find all bookmarks, notes, highlights, and folders associated with the book.
Another way to search collected research of from all books on your Bookshelf is to go to the My Activities tab on the Law Journal Press Online home page. On this page, you will find all the research collections for every book on your bookshelf, organized by book name. You can also refine your Collections display to show only collections of bookmarks, notes, highlights, and last read pages by clicking the filter at the top of the tab.
When performing searches, you can refine your search results to display only your collected activities. To do this, click Advanced Search, select the radio button for Within My Activities, type in your search terms, and click the Advanced Search button.
Folders allow you to save highlights, notes, and bookmarks associated with a book in one place. To create a folder, mouse over the desired content and click Add to Folder. Enter a folder name and click Save or select a pre-existing folder. The information is now stored and organized in that folder. The new folder, with the highlighted content, will appear in the Folders tab under My Activities. Folders are also searchable in the My Activities tab on the home page.

What other features are available to help me customize my experience on Law Journal Press Online?

Current news from ALM partners keeps you up-to-date.
- You will see timely news articles from our sister publications, such as The New York Law Journal and Law.com, in the upper-right corner of your My Bookshelf page.
- Click a headline to read an article.
My Wish List lets you save books you may wish to purchase.
- To add a book, click Add to My Wish List link you’ll see on the book’s description.
- To return to your Wish List, click My Wish List at the top of any page.
My Profile allows you to input and update your personal information.
- Simply click My Profile at the top of any page, input or update your information and click Submit.
- To change your login password, click My Profile then click Change Password at the top of the resulting page.

Primary Source Material & Other Available Content

How do I access cases and statutes cited in the books?

Primary source material, provided by Fastcase, is integrated into all relevant Law Journal Press Online books and access is conveniently located at the end of a chapter topic.
Click the case name or statute link (see image below). The case or statute will open in a separate browser window, enabling you to retain your place in your book while accessing cases and statutes.
Click the print button in the top left corner of the browser window to print the case or statute.

Please Note: the database of primary source material is ever changing and there may be some cases that are not yet available. You may encounter links where you receive a message “Unable to fetch the required case information.” We have decided to include these cases as live links so that when the cases do become available, users can get to them right away instead of waiting for the next release.

Where does the news on Law Journal Press Online come from and how often is it updated?

You will see timely news articles from our sister publications, such as The New York Law Journal and Law.com, in the upper-right corner of your My Bookshelf page. Click a headline to read an article. Editors update this area of the site daily.

What is an eBook?

ALM eBooks are digital, downloadable versions of books. eBooks can be downloaded and read on your desktop or a variety of popular tablet and mobile devices. Once downloaded, access to the Internet is not required to read them. Internet access is required to access hyperlinks to cases, statutes and other materials referenced in the books.

What is the file format of ALM eBooks?

The file format used is EPUB 2.0. EPUB is a free and open e-book standard established by the International Digital Publishing Forum (IDPF). Files have the extension .epub. See

http://idpf.org/epub

What e-Reading Software is recommended?

For iPad or iPhone users, we recommend Apple® iBooks.

For Android devices users, we recommend Aldiko.

For PC or Mac® users, we recommend Adobe Digital Editions
*To view the full list of supported devices compatible with Adobe Digital Editions, http://www.adobe.com/products/digitaleditions/.

For Barnes & Noble NOOK and Sony Reader users, see our troubleshooting section for more information and support links.

Use of other party’s applications/tools are subject to their terms and conditions. Use of such third party’s applications is at your own risk.

Can I read the eBook on my Kindle?

ALM eBooks are not available for Kindle at this time. Kindle Fire users may install unsupported ePub reading applications. In order to do this, Kindle Fire users need to open the Kindle Fire’s settings menu, select Device, then turn on “allow installation of applications from unknown sources”. Users can then download an ePub reader application directly from any manufacturer’s website. See our recommended application list for Android devices.

Do I have to be online to access hyperlinks to cases, citations, etc?

Yes. Internet access is required to access the cases and statutes, while simply reading the eBook does not require internet access.

To access this primary source material, click the case name or statute link, which will look like a hyperlink. The application may ask you if you wish to leave the application in order to open the case using another application. The case or statute will open in a separate Internet browser application. You will need to return to your eBook reading application to resume reading the book.

Tools for toggling between internet browsers and eReaders on tablet devices may vary. For example, using the iPad, you can double click the home button to quickly move from one open application to another open application. We recommend checking the FAQ and user groups for your device and eReader to discover navigation tips and tricks.

Please Note: our database of primary source material is ever changing and there may be some cases or other specialized authorities that are not yet available. You may encounter links where you receive a message “The case is not currently available, click here for Google Search.” We have decided to include these cases as live links so that if and when the cases do become available, users can get to them right away instead of waiting for the next release for the links to work. The Google search offered is pre-populated with the case details in order to speed your research.

Do eBooks ‘expire’ or ‘time out’?

Once downloaded, the eBook will not expire.

eBook Only - When the content is updated, you will be notified when the new edition is available.

eBook/Print Combo - When the content is updated, your subscription will be auto-renewed and you will receive instructions with the print edition about how to download the latest edition.

Can customers share an eBook?

Use of ALM eBook is for the personal use of the buyer only and is subject to the Terms and Conditions section which is incorporated into the eBook.

Why does my name and company appear on every page of the eBook? Can I remove it?

In order to make our products easily accessible across a variety of devices and eReader applications, ALM eBooks have adopted a Digital Rights Management (DRM) policy known as “Social DRM” as opposed to imposing a more restrictive policy. Your name appearing on the book indicates that you are the sole owner of the book and will abide by the terms and conditions.

How do I order an ALM eBook?

ALM eBooks are currently available from ALM’s ecommerce website www.lawcatalog.com and our Law Journal Press Online application www.lawjournalpress.com.

How does a customer receive an eBook and download it?

Once the customer has bought the eBook using the shopping cart service provided by either www.lawcatalog.com or www.lawjournalpress.com, the user will receive an email with a link to download the device.

Simply, click the link and download the eBook file.

We recommend the user download the eBook file directly to the device they intend to use to read it. If an eBook application is already installed, the eBook will automatically open. If the file is downloaded to the device which does not have an eBook eReader, the book will not open until an application is installed. Please see our troubleshooting section for more information about downloading eReader applications.

What if I do not get the email?

If you do not receive the email with eBook download link within 5 minutes, please check your spam filter. If the email is not in your spam folder, you can re-download the book or contact our Customer Service team who can assist you with getting your download link.

You will have seven days to retrieve your eBook. If you do not retrieve your eBook within this time, you will simply need to regenerate the email with the download link. See the next section for details.

Where do I go to re-download my eBook?

On www.lawjournalpress.com, we offer a facility to manage eBook downloads no matter which site the book was purchased on (www.lawjournalpress.com or www.lawcatalog.com).

Go to www.lawjournalpress.com and login with the username and password you used when you purchased the book. You will see a My EBOOKS tab both on the top and in the middle of the page. Please click the My EBOOKS links in either location.

From here you will see a list of eBooks you have purchased and a link to regenerate the email with the download link. You will have seven days to retrieve your eBook. If you do not retrieve your eBook within this time, you will simply need to regenerate the email with the download link.

Is there a limit on the number of times I can re-download my eBook?

There is no limit to the number of times the book can be re-downloaded. Once you purchase the book it is yours to keep. Please see our eBook terms and conditions policy which is included in the front matter of the eBook as well as on our website.

How many devices can I use my ALM eBooks on?

There is no limit to the number of devices where the book can be downloaded for personal use. Please see our eBook terms and conditions policy which is included in the front matter of the eBook as well as on our website.

Can I return an eBook/eTextbook that I purchased?

If you have purchased the book in error and have not downloaded the eBook, you may request a refund by contacting our Customer Service department.

I'm having some issues with my eBook (it won't open or it doesn't look right), what do I do?

Contact our Customer Service department.

If I switch computers or tablet devices, what happens to all of the notes and annotations that I make in my book?

Results will vary depending on the device, eReader and personal library software you use. We recommend checking the FAQ and user groups for your device and eReader.

If you do intend to transfer notes and annotations, we recommend Adobe Digital Editions.

What study tools are built-in to e-Readers?

Most eReader software, not all, includes the following features: highlighting, bookmarking, search on exact term, notes.

Troubleshooting Resources

Adobe® Digital Editions –

See the website for system requirements and instructions for your machine and OS. http://www.adobe.com/products/digitaleditions/systemreqs/

To Install Digital Editions: Navigate to http://www.adobe.com/products/digitaleditions/

You will be required to create an Adobe ID in order to use this free service, the Adobe ID enables you to transfer items protected by digital rights management (DRM) between multiple computers or devices and restore them after a data loss or system reinstallation.

To learn more about Adobe ID, see https://www.adobe.com/cfusion/membership/index.cfm

Transferring notes and annotations between computers

Below are some FAQ about Adobe, for more information see Adobe’s website about using Adobe Digital Editions:

http://www.adobe.com/products/digitaleditions/help/#activation

Aldiko

To download the Aldiko reader: http://www.aldiko.com/features.html

For support and information about this product, please see Aldiko’s customer service website: https://aldiko.zendesk.com/home

Apple® iBooks

iBooks is an eBook application manufactured by Apple Inc. for their operating system and devices. iBooks is not pre-loaded onto devices; users may install iBooks free of charge from the iTunes App Store.

Barnes & Noble NOOK

NOOK can read ALM eBooks you have transferred onto the device using a USB connection from your PC or Mac®. For support, please see the Nook support page: http://www.barnesandnoble.com/u/NOOK-Support/379003184

NOOK offers a variety of free applications for sharing content across devices, see the NOOK application page for details. http://www.barnesandnoble.com/u/free-nook-apps/379003593

Sony Reader and Sony Reader Library

For support about reading an EPUB file on the Sony Reader and transferring files from your Computer to your reading device, see the Sony Reader help page. http://ebooks.custhelp.com/app/answers/list

Support

I also ordered a print book. Where can I go for information on shipping or other questions about my order?

Please visit www.lawcatalog.com and click the Customer Service link at the top of the page.You can also call or email lawcatalog@alm.com, or call 877-256-2472.

PLEASE NOTE: For New Jersey Law Journal Books, call 973-854-2945 or email mclare@alm.com; and for New York Law Journal Books, call, 1-800-517-9871 or email mclare@alm.com.

How can I get assistance with my Law Journal Press Online account?

Our Customer Service team is available at 877-256-2472 or email ljpcustomercare@lawjournalpress.com.

PLEASE NOTE: For New Jersey Law Journal Books, call 973-854-2945 or email mclare@alm.com; and for New York Law Journal Books, call, 1-800-517-9871 or email mclare@alm.com.

What operating systems and browsers does Law Journal Press Online support?

Operating Systems	Browsers
Microsoft Windows XP, Vista & 7	Internet Explorer 7.0, 8.0 and 9.0 Mozilla Firefox 8.0 and higher
Mac OS 10.5.2	Mozilla Firefox 8.0 and higher

Can I purchase Marc records for Law Journal Press Online digital content?

Through our partnership with Cassidy Cataloguing, we are able to provide top-quality catalog records for Law Journal Press Online content. These records are in the PNR-enhanced format and can be purchased via the Cassidy Cataloguing website, http://www.cassidycat.com, or by calling 973-586-3200.

How can I get a site license or group account?

That’s easy – call us at 877-807-8076 and we’ll set you up with a group trial and review our discounted site license and group account pricing. You can also email ljpsales@lawjournalpress.com.

How can I change my password or user name/email login?

You can change your user name and/or password at any time by clicking Profile at the top of any page. Edit your new user name in that field. Or click Change Password at the top of the page. You can also update your personal information here; click Submit when done.

What is your cancellation and return policy?

RETURNS. Full refund available within 30 days of purchase (excluding shipping/handling). Print editions must be returned in resalable condition. You may return audio and video cassettes and separately sold CD-ROMs for a full refund within 10 days of delivery.

Should you choose to return a print/online bundle, you may ship your book back (within 30 days of receiving it) to: Law Journal Press, 4 Metrotech, Brooklyn, NY 11021

PLEASE NOTE: For New Jersey Law Journal Books or New York Law Journal Books, you may ship your book back (within 30 days of receiving it) to: Milsa Davis, New Jersey Law Journal, PO 20081, Newark, NJ 07101-6081. Contact mdavis@alm.com, 973-854-2909.

For general information about New Jersey Law Journal Books, call 973-854-2945 or email mclare@alm.com; and for New York Law Journal Books, call, 1-800-517-9871 or email mclare@alm.com.