Frequently Asked Questions – Law Journal Press Online

This FAQ covers the use and access of Law Journal Press Online. Questions about eBooks/EPUB format? Click here


Overview

What is Law Journal Press Online?
What’s in My Bookshelf and how do I use it?

What’s in My Activities and how do I use it?
What’s in My eBooks and how do I use it?

What’s in All Books and how do I use it?

Access & Navigation

How do I find a book I may wish to purchase?
How do I sign up and access my Law Journal Press Online account?
How do I navigate through a book I own?

Search

What’s the difference between the Title Search I see at the top of all pages and the Advanced Search feature?
How do I search using Title Search?
How do I use Search in Book?
How do I search using Advanced Search?
How do I perform complex searches using Advanced Search?
How do I Save a Search?

My Account 

What features are available to help me manage My Account?
What special features will help me mark up the book for my research purposes?

Primary Source Material & Other Available Content

How do I access cases and statutes cited in the books?
Where does the news on Law Journal Press Online come from and how often is it updated?

eBook FAQ

What is an eBook?
What is the file format of ALM eBooks?
What e-Reading Software is recommended?
Can I read the eBook on my Kindle?
Do I have to be online to access hyperlinks to cases, citations, etc?
Do eBooks ‘expire’ or ‘time out’?
Can customers share an eBook?
Why does my name and company appear on every page of the eBook? Can I remove it?
How do I order an ALM eBook?
How does a customer receive an eBook and download it?
What if I do not get the email?
Where do I go to re-download my eBook?
Is there a limit on the number of times I can re-download my eBook?
How many devices can I use my ALM eBooks on?
Can I return an eBook/eTextbook that I purchased?
I'm having some issues with my eBook (it won't open or it doesn't look right), what do I do?
If I switch computers or tablet devices, what happens to all of the notes and annotations that I make in my book?
What study tools are built-in to e-Readers?

Troubleshooting Resources

Support

What are your auto-ship, cancellation and return policies?
Where can I send payments?
I also ordered a print book. Where can I go for information on shipping or other questions about my order?

How can I get assistance with my Law Journal Press Online account?
How do I open the binder?

How do I order a replacement binder?
How do I order replacement pages for 50 pages or less?
How do I order replacement books (50 pages or more)?

What operating systems and browsers does Law Journal Press Online support?
How can I get a site license or group account?
How do I change my password or Sign In credentials?

Overview

What is Law Journal Press Online?

Law Journal Press Online is an affordable, intuitive online version of the authoritative content you’ve come to expect from Law Journal Press print treatises.

Law Journal Press Online provides easy access to dependable information and easy-to-use tools to organize and annotate your research in digital editions. The Law Journal Press Online bookshelf helps you manage and navigate any title you own in print, online or in eBook format. Automatic updates ensure that your digital editions are always the most current and save you the time and effort of inserting new pages and discarding old ones. All online titles offer fully searchable text and indexes. Both online and eBook editions include helpful links to related resources, including cases, statutes, expert analysis, and forms.

When you own more than one title, you can perform your online searches across multiple titles. As you're reading online, you can create folders, save searches, annotate, highlight, and bookmark information, using customization features unique to Law Journal Press Online. Useful in conjunction with print editions, Law Journal Press Online is an innovative, dynamic platform for online treatise research.

What's in My Bookshelf and how do I use it?

The My Bookshelf tab is your personal home page, providing one-click access to any books you own.

What’s in My Activities and how do I use it?

The My Activities tab displays all the collections of your research. Under Collections (in the My Activities tab) you will find all bookmarks, notes, highlights, and folders you’ve created that are associated with the book.

What’s in My eBooks and how do I use it?

The My eBooks section is a listing of the books available to you in EPUB format. From this listing, you can generate an up-to-date EPUB version of the book which can be downloaded.

Click here for our in-depth eBook FAQ.

What’s in All Books and how do I use it?

This is a catalog listing of all books included in the Law Journal Press Online service. If you select a book that is not in your bookshelf, a product page will appear with the following details:

Access & Navigation

How do I find a book I may wish to purchase?

Simply browse or search the site using the various options:

No matter how you get to a book you do not own, we give you lots of information to help you make a purchase decision.

How do I sign up and access my Law Journal Press Online account?

If you previously purchased a book from us and received notification that it is now available to you digitally, follow these instructions to access it:

For assistance email customercare@alm.com or call 877-256-2472.

How do I navigate through a book I own?

Once you’re logged in and at the My Bookshelf page, simply click the title. Here’s how you use it:

Find content via the Navigation tab.

Navigate a book via the Index.

Find updates to material quickly and easily using the What’s New? tab.

Search

What’s the difference between the Title Search I see at the top of all pages and the Advanced Search feature?

The Title Search at the top of any page limits your search to title, author, keyword, ISBN or catalog book number and will return search results that will display book titles only. The Advanced Search lets you search content within the books and allows you to refine your search in several effective ways.

How do I search using Title Search?

In the Title Search box at the top of the page under the Law Journal Press Online logo, type in the title, author, keyword, ISBN, or catalog book number and click Go. This simple search retrieves all book titles associated with your search terms, whether you subscribe to the books or not. 

How do I use Search in Book?

When you are viewing content at the book level, the Search in Book icon will appear next to the Title Search. Enter the term you wish to search within the book, then click the Next and Previous buttons to scroll through the green highlighted results. When done, select Close to leave Search in Book mode.


How do I search using Advanced Search? 

Select the Advanced Search option to the right of the Title Search box at the top of most pages. Once you enter your search term, you’ll see that Advanced Search helps you by suggesting auto-complete search terms that you can select from. With Advanced Search, you can filter your search in several helpful ways:

Once you’ve executed a search, the results are organized by book with the books with the most results listed first.

How do I perform complex searches using Advanced Search?

The below chart, which is also available on the Advanced Search page, provides detailed examples of complex search types.

 

 

Search type

 

 

Example

 

 

Result

single term

disclosure

Returns all cases containing the word disclosure.

terms joined with AND

(disclosure AND inadvertent)(disclosure & inadvertent)

Using AND narrows your search. This search returns only cases that contain both terms.
Tip: Use parenthesis ( ) for this term, especially when searching for more than two terms.

excluding terms preceded by NOT or a -hyphen

disclosure NOT inadvertent disclosure -inadvertent

Excluding terms preceded by NOT or a -hyphen will narrow your search if any results contain the word you are excluding. This search returns cases that contain the word disclosure, but excludes any that also contain the word inadvertent.
Tip: You can restrict multiple terms using the –hyphen.

terms joined with OR

(disclosure OR discovery)

Using OR broadens your search. This search returns all cases that contain the word disclosure in addition to all that contain the word discovery.
Tip: Use parenthesis ( ) for this term, especially when searching for more than two terms.

nested search

(disclosure OR discovery) AND inadvertent

Use ( ) to define which terms will be searched first. This search expands the results to locate all cases that contain disclosure in addition to all that contain discovery, and then limits that pool to only those which also contain the word inadvertent.

exact phrase

"inadvertent disclosure"

Using quotation marks limits your search more than using AND. This search returns only those cases that contain those words in this exact order.

proximity search

disclosure inadvertent@10

The “@10” operator returns results that contain disclosure and inadvertent within 10 words of each other. Using proximity search will return fewer results than using AND, and more results than searching for an exact phrase. Use a smaller or larger number to contact or expand the results found by the search.
Restriction: Use of “w/#” is not currently supported.

wildcard search

disclos*

Typing the asterisk character in place of a word ending returns results containing the word stem you type followed by any word ending. The example search returns results containing the words disclosure, disclosures, disclosing, discloses, disclosed, etc....


How do I save a search?

Simply click the Save Search button from any search results page to store a search for future use. To rerun that search at any time, click My Saved Searches, which is listed to the right of the search box at the top of all site pages.

My Account 

 What features are available to help me manage My Account?

By clicking My Account you will be redirected to ALM’s centralized registration system at Law.com. This is where you can manage your account for  LJP Online and other ALM publications or web products you currently subscribe to. Please click here for the full list of ALM publications and web products.

By using My Account you will have the option to Sign in with LinkedIn or use our single sign-on technology, which enables you to easily travel from one website to another without having to sign in repeatedly.

If you are a Group Admin of an IP/ Group Account, you will receive a pop up asking you which account you want to use, either your ALM account or your Group Admin account.

My Wish List lets you save books you may wish to purchase. To add a book, click the Add to My Wish List link you’ll see on the book’s description. To return to your Wish List, click My Wish List at the top of any page.

Current news from ALM partners keeps you up-to-date. You will find timely news articles from our sister publications, such as The New York Law Journal and Law.com, in the right side navigation of your My Bookshelf page. Click a headline to read an article.


The My Activities tab displays all the collections of your research. Under Collections (in the My Activities tab) you will find all bookmarks, notes, highlights, and folders you’ve created that are associated with the book. See the next FAQ in this section for details on how to leverage these features.

What special features will help me mark up the book for my research purposes?

Once you’re in a book and have opened it up, you can highlight, bookmark, annotate, save or export research, which is saved for you in the My Activities tab. Here’s how:

To bookmark a selection, delete a bookmark, or show all bookmarks, click the Bookmark icon at the top of the browser window.

To highlight a selection, left click the content, and select Highlight.

To take notes on the highlighted content, left click and select Add Note. Type notes into the box displayed below the highlighted text and click Save to save the notes to My Activities.

To view, edit, or delete notes associated with highlighted content, click My Activities then select the Notes icon. The highlighted content will appear in the right-side browser window. Left click the Notes icon to edit, view, or delete the note, or to remove the highlight.

To view all highlighted content within a book, click My Activities, then select the Highlights icon. All highlighted passages will be listed in this tab.

Folders allow you to save highlights, notes, and bookmarks associated with a book in one place. To create a folder, mouse over the desired content and click Add to Folder.

To Export a section, click the Export icon at the top of the browser window and select which format: DOC, PDF, RTF or TXT.

To Print a selection, click the Print icon at the top of the browser window. You then have the choice to Print Current Section, Print Multiple Sections or Print Selected Text. (In order to Print Selected Text, simply highlight the paragraphs you wish to print with your mouse and select Print Selected Text from the Print menu.)

Primary Source Material & Other Available Content

How do I access cases and statutes cited in the books?

Primary source material is integrated into all relevant Law Journal Press Online books and access is conveniently located at the end of a chapter topic.

Click the case name or statute link.The case or statute will open in a separate browser window, enabling you to retain your place in your book while accessing cases and statutes.

Click the print button in the top left corner of the browser window to print the case or statute. 

Please Note: our database of primary source material is ever changing and there may be some cases or other specialized authorities that are not yet available. You may encounter links where you receive a message “The case is not currently available, click here for Google Search.” We have decided to include these cases as live links so that if and when the cases do become available, users can get to them right away instead of waiting for the next release for the links to work. The Google search offered is pre-populated with the case details in order to speed your research.

Where does the news on Law Journal Press Online come from and how often is it updated?

You will see timely news articles from our sister publications, such as The New York Law Journal and Law.com, in the upper-right corner of your My Bookshelf page. Click a headline to read an article. Editors update this area of the site regularly.

What is an eBook?

ALM eBooks are digital, downloadable versions of books. eBooks can be downloaded and read on your desktop or a variety of popular tablet and mobile devices. Once downloaded, access to the Internet is not required to read them. Internet access is required to access hyperlinks to cases, statutes and other materials referenced in the books.

What is the file format of ALM eBooks?

The file format used is EPUB 2.0. EPUB is a free and open eBook standard established by the International Digital Publishing Forum (IDPF). Files have the extension .epub. See http://idpf.org/epub

What e-Reading Software is recommended?

For iPad or iPhone users, we recommend Apple® iBooks.

For Android devices users, we recommend Aldiko.

For PC or Mac® users, we recommend Adobe Digital Editions
*To view the full list of supported devices compatible with Adobe Digital Editions,  http://www.adobe.com/products/digitaleditions/.

For Barnes & Noble NOOK users, see our troubleshooting section for more information and support links.

Use of other party’s applications/tools are subject to their terms and conditions. Use of such third party’s applications is at your own risk.

Can I read the eBook on my Kindle?

ALM eBooks are not available for Kindle at this time. Kindle Fire users may install unsupported ePub reading applications. In order to do this, Kindle Fire users need to open the Kindle Fire’s settings menu, select Device, then turn on “allow installation of applications from unknown sources”. Users can then download an ePub reader application directly from any manufacturer’s website. See our recommended application list for Android devices.

Do I have to be online to access hyperlinks to cases, citations, etc?

Yes. Internet access is required to access the cases and statutes, while simply reading the eBook does not require internet access.

To access this primary source material, click the case name or statute link, which will look like a hyperlink. The application may ask you if you wish to leave the application in order to open the case using another application. The case or statute will open in a separate Internet browser application. You will need to return to your eBook reading application to resume reading the book.

Tools for toggling between internet browsers and eReaders on tablet devices may vary. For example, using the iPad, you can double click the home button to quickly move from one open application to another open application. We recommend checking the FAQ and user groups for your device and eReader to discover navigation tips and tricks.

Do eBooks ‘expire’ or ‘time out’?

Once downloaded, the eBook will not expire.

For LJP books, when the content is updated, you will be notified when the new edition is available if you have selected to be notified of book updates under My Account. Click the LJP Notification tab.

For regional books, when the content is updated, you will be notified with the shipment of the new edition, or via invoice for eBook only customers. Regional books will only be available on the LJP site for 48 months after publication.

Can customers share an eBook?

Use of an ALM eBook is for the personal use of the buyer only and is subject to the Terms and Conditions section which is incorporated into the eBook.

Why does my name and company appear on every page of the eBook? Can I remove it?

In order to make our products easily accessible across a variety of devices and eReader applications, ALM eBooks have adopted a Digital Rights Management (DRM) policy known as “Social DRM” as opposed to imposing a more restrictive policy. Your name appearing on the book indicates that you are the sole owner of the book and will abide by the terms and conditions. 

How do I order an ALM eBook?

ALM eBooks are currently available from ALM’s ecommerce website www.lawcatalog.com and our Law Journal Press Online application www.lawjournalpress.com.

How does a customer receive an eBook and download it?

Once the customer has bought the eBook using the shopping cart service provided by either www.lawcatalog.com or www.lawjournalpress.com, the user will receive an email with a link to download the EPUB file. Simply, click the link and download the eBook file.

We recommend the user download the eBook file directly to the device they intend to use to read it. If an eBook application is already installed, the eBook will automatically open. If the file is downloaded to the device which does not have an eBook eReader, the book will not open until an application is installed. Please see our troubleshooting section for more information about downloading eReader applications.

What if I do not get the email?

If you do not receive the email with eBook download link within 5 minutes, please check your spam filter. If the email is not in your spam folder, you can re-download the book or contact our Customer Service team who can assist you with getting your download link.

You will have seven days to retrieve your eBook. If you do not retrieve your eBook within this time, you will simply need to regenerate the email with the download link. See the next section for details.

Where do I go to re-download my eBook?

On www.lawjournalpress.com, we offer a facility to manage eBook downloads no matter which site the book was purchased on (www.lawjournalpress.com or www.lawcatalog.com).

Go to www.lawjournalpress.com/login and Sign In with the username and password you used when you purchased the book. You will see a My EBOOKS tab both on the top and in the middle of the page. Please click the My EBOOKS links in either location.

From here you will see a list of eBooks you have purchased and a link to regenerate the email with the download link. You will have seven days to retrieve your eBook. If you do not retrieve your eBook within this time, you can regenerate the email with the download link.

Is there a limit on the number of times I can re-download my eBook?

There is no limit to the number of times the book can be re-downloaded. Once you purchase the book it is yours to keep. Please see our eBook terms and conditions policy which is included in the front matter of the eBook as well as on our website.

How many devices can I use my ALM eBooks on?

There is no limit to the number of devices where the book can be downloaded for personal use. Please see our eBook terms and conditions policy which is included in the front matter of the eBook as well as on our website.

Can I return an eBook that I purchased?

If you have purchased the book in error and have not downloaded the eBook, you may request a refund by contacting our Customer Service department.

I'm having some issues with my eBook (it won't open or it doesn't look right), what do I do?

Contact our Customer Service department.

If I switch computers or tablet devices, what happens to all of the notes and annotations that I make in my book?

Results will vary depending on the device, eReader and personal library software you use. We recommend checking the FAQ and user groups for your device and eReader.

If you do intend to transfer notes and annotations, we recommend Adobe Digital Editions.

What study tools are built-in to eReaders?

Most eReader software, not all, includes the following features: highlighting, bookmarking, search on exact term, notes.

 Troubleshooting Resources

Adobe® Digital Editions

See the website for system requirements and instructions for your machine and OS. http://www.adobe.com/products/digitaleditions/systemreqs/

To Install Digital Editions: Navigate to http://www.adobe.com/products/digitaleditions/

You will be required to create an Adobe ID in order to use this free service, the Adobe ID enables you to transfer items protected by digital rights management (DRM) between multiple computers or devices and restore them after a data loss or system reinstallation.

To learn more about Adobe ID, see https://www.adobe.com/cfusion/membership/index.cfm

Aldiko

To download the Aldiko reader: http://www.aldiko.com/features.html

For support and information about this product, please see Aldiko’s customer service website: https://aldiko.zendesk.com/home

Apple® iBooks

iBooks is an eBook application manufactured by Apple Inc. for their operating system and devices. iBooks is not pre-loaded onto devices; users may install iBooks free of charge from the iTunes App Store.

Barnes & Noble NOOK

NOOK can read ALM eBooks you have transferred onto the device using a USB connection from your PC or Mac®. For support, please see the Nook support page: http://www.barnesandnoble.com/u/NOOK-Support/379003184

NOOK offers a variety of free applications for sharing content across devices, see the NOOK application page for details. http://www.barnesandnoble.com/u/free-nook-apps/379003593

Support

Where can I send payments?
ALM has separate remittance addresses for different areas of the business. Payments for Law Journal Press or regional books may be sent to: ALM Customer Service, PO Box 70254, Philadelphia PA, 19176-0254. Please include your account and invoice numbers.

I also ordered a print book. Where can I go for information on shipping or other questions about my order?

Our Customer Service team is available at 877-256-2472 or email customercare@alm.com.

How can I get assistance with my Law Journal Press Online account?

Our Customer Service team is available at 877-256-2472 or email customercare@alm.com.

How do I open the binder?
Open the LJP bound book. The binder has a ring the center. Lift the ring and pull straight up. Hold the pages down with the other hand while lifting up.

How do I order a replacement binder?
If your binder is faulty, please send your request to customercare@alm.com. Please be sure to include the name of the title; the address the binder should be mailed; and, your account number if you know it.

How do I order replacement pages for 50 pages or less?
Send your request to ljpreplacementpages@lawjournalpress.com . Please be sure to include the name of the title; the pages requested; the address the pages should be mailed; and, your account number if you know it. If you require more than 50 pages, please see the next topic.

How do I order replacement books (50 pages or more)?
Requests for the replacement of a significant number of pages may incur replacement and shipping fees. Requests for replacement copies should be sent to customercare@alm.com. Please be sure to include the name of the title; the pages requested; the address the pages should be mailed; and, your account number if you know it.
 

What operating systems and browsers does Law Journal Press Online support?

Operating Systems

Window 7 and higher
Mac 10.9 and higher

Browsers

Chrome 28 and higher 
Firefox 25 and higher
IE 8 and higher
Safari 5 and higher

How can I get a site license or group account?

That’s easy – call us at 877-807-8076 and we’ll set you up with a group trial and review our discounted site license and group account pricing. You can also email ljpsales@lawjournalpress.com.

How can I change my password or Sign In credentials?

You can change your user name and/or password at any time by clicking My Account at the top of any page. To return to LJP Online, click the LJP logo at the top of the My Account page.

What are your auto-ship, cancellation and return policies?

Subscriptions to books are auto-renewed to avoid disruptions in service. Full refund available within 30 days of purchase (excluding shipping/handling). Print editions must be returned in resalable condition. For downloadable eBook products, a refund will be granted if the eBook has not been downloaded. You may return separately sold CD-ROMs for a full refund within 10 days of delivery.

Should you choose to return a print/digital bundle, you may ship your book back (within 30 days of receiving it) to:
 
In Care of: LAW JOURNAL PRESS, Customer Care 545 Wescott Road, 120 Broadway Eagan, MN 55123

For returns or general information about our regional titles email regionaltitles@alm.com.